Reference

Privacy Policy for Your Account

Your account data, device logs, cookie choices, and payment checks for DANA, OVO, GoPay, and QRIS are covered by this Privacy Policy before you open the lobby.

DANA record handlingCookie choice path10:00-22:00 WIB supportAccount data requests
wap18toto Privacy Policy for Your Account
CONTACT ROUTES

Three Ways to Ask Us

A privacy request works better when it reaches the right team with the right account clues. Use the channel shown inside your account so we can match your request with the phone, email, and device record you used to join. We answer privacy messages during 10:00-22:00 WIB, and complex requests may need extra checks before we change or release account data.

Team online

Live chat

Use the chat bubble in the account area between 10:00 and 22:00 WIB. We will ask for your registered phone or email, then route privacy questions away from the public lobby.

WhatsApp

Send privacy requests through our WhatsApp line shown after login, not through random numbers. For account changes, we confirm your last login device and one recent DANA or QRIS reference.

Email

Email works for longer requests such as data copies, correction, or deletion. Include your account ID, registered phone, and the date of the issue so our team can trace the privacy record.

DATA CARE

Six Checks Behind the Policy

We treat privacy as an operating task, not a hidden page. Each account step has a matching data rule: registration data supports login, payment references support wallet checks…

Account data

At registration, we ask only for details needed to open and protect your account, such as phone, email, login name…

Payment records

DANA, OVO, GoPay, and QRIS references are stored as wallet records so deposits and withdrawal checks can be matched.

Cookie choices

You can manage cookie preferences through Menu, then Privacy, then Cookie choices on mobile.

Device logs

We record browser type, device signal, IP range, and login time to spot unusual account access.

Retention period

We keep records while your account remains active and for a reasonable period after closure where law, security, payment checks…

Correction requests

To fix phone, email, or profile data, open Account, then Profile, then Edit, or contact support.

Common Privacy Policy Questions

Your privacy questions usually come up when you create an account, change a phone number, use a payment rail, or move between devices. The answers below explain what we collect, why we keep it, how you can ask for changes, and which checks protect your account before we release or alter any record.

We collect the account details needed to identify you, secure your login, and run wallet checks. This may include phone, email, login name, password record, device type, IP range, and account activity timestamps.

We use payment references to match deposits, check withdrawals, resolve wallet questions, and prevent account mismatch. The payment record stays connected to your account and is handled only for service, security, and legal needs.

Yes, start from Account, then Profile, then Edit, or contact support if the field is locked. We may confirm your last device, login time, and one recent payment reference before changing data.

Some cookies remember session status and page choices so you do not repeat the same login step. Optional cookies may show how account pages are used, but they are not meant to expose your activity publicly.

We keep data while your account is active and for a reasonable period after closure when payment checks, security records, dispute handling, or legal duties require it. We remove or reduce data when it is no longer needed.

Access is limited to staff and service partners who need it for support, payment processing, hosting, security checks, or legal duties. We do not sell your personal data or post payment details in the lobby.

Contact us through live chat, WhatsApp after login, or email with your account ID and registered phone. We confirm your identity first, then explain what can be copied, corrected, deleted, or retained under local law.